PROJECT MANAGEMENT + SERVICESLarge kiosk deployments are complex, but they don't have to be.
From project planning and installations to warehousing and post-deployment IT services, you can trust ZIVELO from A-Z.
WE THINK ABOUT KIOSKS ALL DAYZIVELO offers world-class deployment services, managing the full lifecycle of any project, from idea to reality, for any scope or scale.
SO YOU DON'T HAVE TO
DEPLOYMENT MANAGEMENTFrom your early conversations with ZIVELO, all the way through to deploying kiosks to your entire fleet, you’ll have a consistent, reliable, and seasoned subject-matter expert by your side, guiding you every step of the way.
01. Single point of contact who plans out the program and customizes the scope of work
02. In constant contact with field techs including regular check-ins and follow-up
03. Web-based project tracking with proof-of-quality images and customized reporting
04. Project team to fully support PM, PM’s available 24/7/365
TESTED METHODS; PROVEN RESULTS FROM 15,000+ DEPLOYMENTSOur service and deployment methodology will maximize your ROI through open communications, thorough planning, constant improvement, exceptional service, quality, and professionalism. Plus, most importantly, we come with a playbook right out of the gate to ensure you don't fall into common traps.
01. Analyze Project & Develop Strategy
02. Execute Plan
03. Communicate Results
04. Integrate Feedback
NATIONAL FOOTPRINTWe partner with the largest, most reputable installation and break-fix teams who have extensive field experience, as well as certified partners and nationwide warehouses. Not only will we manage your entire deployment, we also offer comprehensive training services for your team.
01. Nationwide Team of Technicians 02. Extensive Field Experience
03. Certified Partners 04. Nationwide Warehouses
05. Impactful Training Services
WAREHOUSING, STAGING, + KITTINGWe utilize an inventory system that ensures all equipment is carefully tracked. Our teams perform end-to-end testing and configuration onsite to eliminate out-of-box failure risks and to promote fast, effective installations. Our dedicated team carefully builds each required equipment package, performs end-to-end testing, and ensures we can adjust for any schedule updates quickly and effectively. 24 storage locations across the U.S. provide custom packaging and palletization for all products, capable to ship via any required method or carrier.
01. Inventory Management
02. Equipment Build + Kitting
03. Equipment Testing/Certification
04. Logistics + Storage
If required, onsite resource will de-install any previously installed hardware and recycle as requested. Armed with installation plan determined from site surveys, end-to-end testing is performed on all systems and confirmed with the site contract and project manager. Photos will be taken of the finished install for confirmation and quality assurance processes.
01. Removal Of Old Equipment
02. Installation Of New/Existing Kiosks
03. Reporting + Confirmation
REPAIR SERVICESYour deployment and installation will be covered long-term with our extensive and comprehensive repair services (though our solutions are so durable you may not need them!).
01. Multiple Turnaround Options
02. Onsite Break/Fix Services
03. Advanced Exchange
04. Depot & Board Level Repair
HELP DESKSimply put, we solve problems. Should you need support or help 24/7/365, you will have access to multiple levels of help desk technicians depending upon your needs.
Level One: Basic triage, power on, installation support
Level Two: Hardware failure diagnosis, software troubleshooting, image support
Level Three: Detailed and nuanced hardware, software, and services support.