PROJECT MANAGEMENT + SERVICES

Large kiosk deployments are complex, but they don't have to be.
From project planning and installations to warehousing and post-deployment IT services, you can trust ZIVELO from A-Z.

WE THINK ABOUT KIOSKS ALL DAY
SO YOU DON'T HAVE TO

ZIVELO offers world-class deployment services, managing the full lifecycle of any project, from idea to reality, for any scope or scale.

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DEPLOYMENT MANAGEMENT

From your early conversations with ZIVELO, all the way through to deploying kiosks to your entire fleet, you’ll have a consistent, reliable, and seasoned subject-matter expert by your side, guiding you every step of the way. 

OUR METHODOLOGY

01. Single point of contact who plans out the program and customizes the scope of work

02. In constant contact with field techs including regular check-ins and follow-up

03. Web-based project tracking with proof-of-quality images and customized reporting

04. Project team to fully support PM, PM’s available 24/7/365

TESTED METHODS; PROVEN RESULTS FROM 15,000+ DEPLOYMENTS

Our service and deployment methodology will maximize your ROI through open communications, thorough planning, constant improvement, exceptional service, quality, and professionalism. Plus, most importantly, we come with a playbook right out of the gate to ensure you don't fall into common traps.

OUR METHODOLOGY

01. Analyze Project & Develop Strategy

02. Execute Plan

03. Communicate Results

04. Integrate Feedback

NATIONAL FOOTPRINT

We partner with the largest, most reputable installation and break-fix teams who have extensive field experience, as well as certified partners and nationwide warehouses. Not only will we manage your entire deployment, we also offer comprehensive training services for your team.

OUR METHODOLOGY

01. Nationwide Team of Technicians                         02. Extensive Field Experience

03. Certified Partners                                                   04. Nationwide Warehouses

05. Impactful Training Services

WAREHOUSING, STAGING, + KITTING

We utilize an inventory system that ensures all equipment is carefully tracked. Our teams perform end-to-end testing and configuration onsite to eliminate out-of-box failure risks and to promote fast, effective installations. Our dedicated team carefully builds each required equipment package, performs end-to-end testing, and ensures we can adjust for any schedule updates quickly and effectively. 24 storage locations across the U.S. provide custom packaging and palletization for all products, capable to ship via any required method or carrier.

OUR METHODOLOGY

01. Inventory Management

02. Equipment Build + Kitting

03. Equipment Testing/Certification

04. Logistics + Storage

INSTALLATION

If required, onsite resource will de-install any previously installed hardware and recycle as requested. Armed with installation plan determined from site surveys, end-to-end testing is performed on all systems and confirmed with the site contract and project manager. Photos will be taken of the finished install for confirmation and quality assurance processes.

OUR METHODOLOGY

01. Removal Of Old Equipment

02. Installation Of New/Existing Kiosks

03. Reporting + Confirmation

REPAIR SERVICES

Your deployment and installation will be covered long-term with our extensive and comprehensive repair services (though our solutions are so durable you may not need them!).

OUR METHODOLOGY

01. Multiple Turnaround Options

02. Onsite Break/Fix Services

03. Advanced Exchange

04. Depot & Board Level Repair

HELP DESK

Simply put, we solve problems. Should you need support or help 24/7/365, you will have access to multiple levels of help desk technicians depending upon your needs.

OUR METHODOLOGY

Level One: Basic triage, power on, installation support

Level Two: Hardware failure diagnosis, software troubleshooting, image support

Level Three: Detailed and nuanced hardware, software, and services support.