NPR: AUTOMATION COMES TO MCDONALD’S

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By ZIVELO | September 17, 2018

 

We hear a lot about robots eventually taking over jobs in manufacturing, but automation has already hit the service industry. Take a critical look at how self-order is affecting the restaurant industry, the results may be different than what you’d expect. As one McDonald’s Franchisee says “kiosks haven’t triggered layoffs…new features have boosted sales, so [he’s] had to hire more staff.”